Thursday, October 10, 2019
Tqm Syllabus
DEPARTMENT OF BUSINESS MANAGEMENT ST JOSEPHââ¬â¢S PG COLLEGE UNIT PLANNER NAME OF THE LECTURER: K. Srivani CLASS: MBA II YEAR I SEMESTER SUBJECT: TOTAL QUALITY MANAGEMENT UNIT I:TQM HISTORY & EVOLUTION TOPIC |CONTENT |BOOK CHAPTER & PAGE NUMBERS |NO OF HOURS |TEACHING METHODOLOGIES/AIDS | |Connotations of Quality|Definitions |Total Quality Management: Dale Besterfield ââ¬âPages |2 |Lecture Method; Brainstorming/Quiz | | |Awareness |13-20 | |Teaching Aid ââ¬âPPT-Intro | | |Quality Framework | | | | | |Quality Equation Q=P/E | | | | |Dimensions of Quality |Product-Garvinââ¬â¢s Nine Dimensions Features; Conformance |Total Quality Management: Dale Besterfield ââ¬âPages |1 |Lecture /Discussion ââ¬âPPt | | |etc. |21-27 | | | | |Services: The P-C-P Model | | | | | |Peripheral-Core-Pivotal Characteristics Model. |TQM in the Service Sector: R P Mohanty Pages 59-60 | | | | | |and 82-84 | | |The Concept of TQM and |Brief History |Total Quality Management: Dale Besterfiel d ââ¬âPages |1 |Lecture /Discussion ââ¬âPPt | |Evolution of TQM |Old and New Cultures |15-17 and 21-22 | | | | |The Story of Gurus from Shehwart,- Deming to Ishikawa | | | | | |Modern Systems/Six sigma | | | | | |TQM Fundamentals | | | | |Inspection, SQC, QA & |The inspection Era |Total Quality Management: Dale Besterfield ââ¬âPages 21|2 |Lecture /Discussion ââ¬âPPt | |TQM Conventional QM |The Statistical QC ââ¬âTechniques |expanded to 2nd and 3rd chapters ââ¬âsummary; | |Cases and Examples with citations of TQM | |/TQM |Reactive Approach |General Quality references, Industry Practices | |exemplary Organisations | | |Prevention of Defects | | | | | |Proactive Approach | | | | | |Quality Assurance & TQM | | | | | |QM and TQM | | | | |Customer Supplier focus|Customer Definition |Total Quality Management: Dale Besterfield ââ¬âexpanded|2 |Lecture /Discussion ââ¬âPPt | |in QM Internal external Customer |to 2nd , 3rd & 4th chapters ââ¬âsummary; | |Cases and Examples with citations of TQM | |Benefits and Costs ââ¬âTQM|Supplier partnership |General Quality references, Industry Practices | |exemplary Organisations | |Historical Perspectives|Vendor Management |Ch 7 for Costs Chapter 1 for Benefits and Obstacles | | | | |Benefits | | | | | |Costs | | | | | |Inspection Era | | | | | |QC Era to Q A Era | | | | | |Modern Dimensions | | | | |Quality System Awards &|System Concepts |Total Quality Management: Dale Besterfield ââ¬âexpanded|3 |Lecture /Discussion ââ¬âPPt | |Guidelines |Quality systems |to 7th chapter Pages 203-218; | |Cases and Examples with citations of TQM | |MBNQA- ISO ââ¬â EFQM |QMSISO 9000-14000-EMS |10th Chapter Summary | |exemplary Organisations | | |Malcolm Balridge-Criteria |EFQM-Downloads | | | | |EFQM Model |General Quality references, Industry Practices | | | | |ISO Audit | | | | UNIT II: TOOLS OF TQM TOPIC |CONTENT |BOOK CHAPTER & PAGE NUMBERS |NO OF HOURS |TEACHING METHODOLOGIES/AIDS | |Measurem ent Tools |Check Sheets |Implementing Quality: Ron Basu Chapter 5 pages-64-73 |2 |Lecture /Discussion ââ¬âPPt | | |Histograms |All are covered against Purpose, When to Use, How to | |Cases and Examples | | |Run Charts |Use, Basic Steps-Final thoughts- Pitfalls if any | |PracticalIndustry examples are also taken for| | |Scatter Diagrams | | |class room demo/display | | |Cause & Effect Diagram | | | | |Measurement Tools |Pareto Analysis |Implementing Quality: Ron Basu Chapter 5 pages-76-84 |1 |Lecture /Discussion ââ¬âPPt | |continued |Process Capability Measurement. | |Cases and Examples | | | | | | | |Analytical Tools |Process Mapping |Implementing Quality: Ron Basu Chapter 6- pages-88-103|2 |Lecture /Discussion ââ¬âPPt | | |Regression Analysis | | |Cases and Examples | | |RU/CS Analysis Five Whys | | | | |OEE | | | | |Improvement Tools |Kaizen |100 Methods for TQM :Gopal Kanji and Asher |2 |Lecture /Discussion ââ¬âPPt | | |JIT- Quality Circles |various-respective pag es for the listed method | |Cases and Examples | | |Force Field Analysis | | |Student presentation | | |Five ââ¬Ëyâ⬠s | | | | |Control Tools |Gantt Chart |Implementing Quality: Ron Basu Chapter 8- |2 |Lecture /Discussion ââ¬âPPt | | |Network Diagram |pages-136-141 | |Cases and Examples | | |Radar Chart; PDCA | | | | | |Milestone Tracker | | | | | |Earned value management | | | | UNIT III: TECHNIQUES OF TQM |TOPIC |CONTENT |BOOK CHAPTER & PAGE NUMBERS |NO OF HOURS |TEACHING METHODOLOGIES/AIDS | |QuantitativeTechniques|Failure Mode Effect Analysis |Implementing Quality: Ron Basu Chapter 9- |1 |Lecture /Discussion ââ¬âPPt | | |Definition; probability of failure estimation; |pages-148-151 | |Cases and Examples | | |Reliability Index; |TQM Besterfield Ch 14 summary | |All are covered against Purpose, When to Use,| | |Formula ââ¬âexample | | |How to Use, Basic Steps-Final thoughts- | | | | | |Pitfalls if any | |Quantitative Techniques|Statistical Process Control |Imp lementing Quality: Ron Basu Chapter 9- |1 |Lecture /Discussion ââ¬âPPt | | |SPC Category, Mean, Standard Deviation, |pages-152-156 | |Cases and Examples | | |USL;LSL-Controls | | | | |Quantitative Techniques|Quality Function Deployment -QFD |Implementing Quality: Ron Basu Chapter 9- |1 |Lecture /Discussion ââ¬âPPt | | |Capturing Customer Expectations; House of Quality |pages-157-162 | |Cases and Examples | | |Matrix |TQM Besterfield- Ch 12 ââ¬â summary | | | |Quantitative Techniques|Design of Experiments |Implementing Quality: Ron Basu Chapter 9- |1 |Lecture /Discussion ââ¬âPPt | | |DOE ââ¬â Interrogating the Process, Fisher and Taguchi |pages-162-168 | |Cases and Examples | | approach |TQM Besterfield ââ¬âCh 19 | | | |Quantitative Techniques|Monte Carlo Technique |Implementing Quality: Ron Basu Chapter 9- |1 |Lecture /Discussion ââ¬âPPt | | |MCT ââ¬â Random Walk |pages-179-185 | |Cases and Examples | | |Random Number Generation | | | | |Qualitative T echniques |Benchmarking |Implementing Quality: Ron Basu Chapter 10- |1 |Lecture /Discussion ââ¬âPPt | | |Internal, competitive, Functional, setting standards- |pages-179-185 | |Cases and Examples | | |world class |TQM-Besterfield-Ch 8 | | | |Qualitative Techniques |Balanced Score Card |Implementing Quality: Ron Basu Chapter 10- |1 |Lecture /Discussion ââ¬âPPt | | |Kaplan Norton model |pages-190-196 | |Cases and Examples | | |Framework-strategic Objectives to KPI | | | | |Qualitative Techniques |Sales & Operations Planning |Implementing Quality: Ron Basu Chapter 10- |1 |Lecture /Discussion ââ¬âPPt | | |MRP II concepts Master Prod schedule |pages-203-207 | |Cases and Examples | |Qualitative Techniques |Kanban and Activity Based Costing |Implementing Quality: Ron Basu Chapter 10- |1 |Lecture /Discussion ââ¬âPPt | | | pages-203-207 | |Cases and Examples | |Taguchiââ¬â¢s Methods |Quality Loss Function |Total Quality Management: Dale Besterfield ââ¬â Chapter|2 |Lect ure /Discussion ââ¬âPPt | | |Orthogonal Arrays |20 page 573- 629 | |Cases and Examples | | |Signal to Noise Ratio | | | | | |Nominal, Target, smaller Larger the Best, | | | | | |Parameter Design, Tolerance Design | | | | | | | | | | UNIT IV: SIX SIGMA TOPIC |CONTENT |BOOK CHAPTER & PAGE NUMBERS |NO OF HOURS |TEACHING METHODOLOGIES/AIDS | |The Concept of Six Sigma |Six Sigma statistical Significance |Greg Brue: Six Sigma for Managers |1 |Lecture /Discussion ââ¬âPPt | | |Focussed methodology | | |Cases and Examples | |Objectives of Six Sigma; |Defect Free; Lean SS |Greg Brue: Six Sigma for Managers |2 |Lecture /Discussion ââ¬âPPt | |framework of Six Sigma |Across all Functions | | |Cases and Examples | |Performance Based | | | | |Six Sigma Organisation |Model of Organisation |Greg Brue: Six Sigma for Managers |2 |Lecture /Discussion ââ¬âPPt | |Roles & Responsibilities |Role Clarity- types | | |Cases and Examples | |Cost/Benefits |Cost, Benefits Optimisation | | | | | | Effective Methodology | | | | |Six Sigma Problem Solving |Methodology |Greg Brue: Six Sigma for Managers |1 |Lecture /Discussion ââ¬âPPt | |Approach |Example Problems | | |Cases and Examples | | |Cases | | | | |DMAIC Model |Define |Implementing Quality: Ron Basu Chapter 9- |1 |Lecture /Discussion ââ¬âPPt | |Six Sigma Metrics |Measure; analyse |pages-168-173 | |Cases and Examples | | |Improve, Control | | | | |Cost of Poor Quality(COPC)|Costs |Greg Brue: Six Sigma for Managers |1 |Lecture /Discussion ââ¬âPPt | | |Preventive | | |Cases and Examples | | |Maintenance | | | | |DPMO-first pass yield |3. 4 DPMO |Greg Brue: Six Sigma for Managers |1 |Lecture /Discussion ââ¬âPPt | | |Interpretations | | |Cases and Examples | UNIT V: TQM IN SERVICE SECTORS TOPIC |CONTENT |BOOK CHAPTER & PAGE NUMBERS |NO OF HOURS |TEACHING METHODOLOGIES/AIDS | |Implementation of TQM in |Service Quality measure |TQM in the Service Sector |2 |Lecture /Discussion ââ¬âPPt | |service Organisati ons |Proposal |R P Mohanty ââ¬â Chapter VII Pages- 246-268 | |Cases and Examples | | |Proposed System | | | | | |Checklist | | | | |Framework for improving |Gronross; servQual model, Moores model, Service |TQM in the Service Sector |1 |Lecture /Discussion ââ¬âPPt | |Service Quality |Journey model, PCP quality Model etc |R P Mohanty ââ¬â Chapter III Pages- 63-84-Summary | |Cases and Examples | |Model to Measure Service |Parameters |TQM in the Service Sector |2 |Lecture /Discussion ââ¬âPPt | |Quality |Analogy |R P Mohanty ââ¬â Chapter VI Pages- 205-214-Summary | |Cases and Examples | | measurement | | | | |TQM in Health Care Services|Case Study |TQM in the Service Sector |1 |Lecture /Discussion ââ¬âPPt | | |Model construction |R P Mohanty ââ¬â Chapter IX Pages- 340-369-Summary | |Cases and Examples | |TQM in Hotels |Case study |TQM in the Service Sector |1 |Lecture /Discussion ââ¬âPPt | | |Model Construction |R P Mohanty ââ¬â Chapter VI Pages- 2 15-233-Summary | |Cases and Examples | |TQM in Financial Services |Banks |TQM in the Service Sector |3 |Lecture /Discussion ââ¬âPPt | | |Investment company |R P Mohanty ââ¬â Chapter X Pages- 371-400-Summary | |Cases and Examples | | |Mutual Funds | | | | |QP Discussion |Discussion | |1 | | |TOTAL HOURS FOR COMPLETION OF SYLLABUS 12+9+11+9+12 |53 | | â⬠¢ Assignment Questions as part of Internal marks from all the units . â⬠¢ Previous year question paper Discussion in class room â⬠¢ Presentations of students of companies following six sigma quality standards. â⬠¢ Presentation of students on ISO certification and the companies involved in quality analysis and certification. K. SRIVANI DIRECTORPRINCIPAL
Wednesday, October 9, 2019
The Life and Story of Joan Baez Essay Example | Topics and Well Written Essays - 750 words
The Life and Story of Joan Baez - Essay Example Born in 1941 in the New York suburbs, Baez had quite a normal childhood (Baez 19), although due to the Mexican background she did face the discrimination and slurring at times based on racial differences. Yet she never responded in any negative way and worked on developing tolerance trying to live purposeful life. Her father was a physicist and was associated with United Nations agency on different fronts. The traces of singing and music started showing up in her teen days. Guitar was her best friend since the early times, and those early days can be traced back to performances at local clubs which set the foundations for bright prosperous future as a world-famous singer in times to come ahead. ââ¬Å"Honey Loveâ⬠(Retuya, n.p.) was one of the early performances of her school times. This was the first of many good performances that would follow up and eventually make her a standard hit singer in times to come. Her discography is quite rich and has never been interrupted for too long since 1960s going on with paced intervals. The 60s decade saw turbulent times on the United States of America political scene. With Vietnam War, Missile Crisis, Korean War, and endless internal and external unrest that had a direct effect on human rights, made an impact on her mind and, hence, made her think of using her strength in her field to convey ideas she was passionate about. Her songsââ¬â¢ contents soon took a turn for social events. The next few years saw a thick diversion to the anti-war movement, social rights, justice and equality. All this was conveyed through the strongest tool she possessed ââ¬â her music. Her forte also stretched to the rights of women in mainstream as she advocated their equal participation and protested against exploitation in any way. At times she had to go through the challenges; a glimpse of it was seen when she was arrested for violating the law and refusing to pay the taxes in response to the Vietnam War, since she saw it as serio us violation of human rights by the United States on a global scale. Her autobiography that was released in the end of 60s shed light on her struggle, her critical and humane eye for the human sufferings and the imperialist pursuits of the government of her country and other superpowers worldwide. The autobiography was entitled ââ¬Å"Day Breakâ⬠and was the diary of a strong woman who dreamed of justice for everyone in spite of race, gender and nationality. To her best ability and input she established an Amnesty International branch in part of the country where she could manage and develop it. The efforts were not just limited to staying at one place and promoting the purpose of the foundation. She travelled far and wide and through her music and philanthropic pursuit spread the word and successfully conveyed the message of peace and harmony. Even in the 70s her music depicted the message of peace loud and clear. ââ¬Å"Diamond and Rustâ⬠, one of her best known songs tha t was released in 1975, had the same tone and purpose to it.
Tuesday, October 8, 2019
MATH & ESSAY Speech or Presentation Example | Topics and Well Written Essays - 1250 words
MATH & ESSAY - Speech or Presentation Example The budgeted costs can be compared to the actual costs in order to control activities and identify significant deviations from expectations. The budgeted cost is to communicate the objectives and expectations down the organization, whereas the actual costs indicate the performance of the organization with respect ot he budgeted values. In financial terms, firewall refers to the regulatory legal barriers placed by the Glass ââ¬â Steagall Act 1933 which attempted to prevent the transfer of inside information and performance of financial transactions between commercial and investment banks (Darwish & Evanoff, 2007). The regulatory firewall between the commercial and investment banking activities indicated that the commercial banks should curb their investment activities and that the income from investments should not be over 10%. These rules were extended and the Bank Holding Act came into practise in 1956 which separated the banking and the insurance sector. The banks were allowed to sell insurance, but they were not authorized to underwrite insurances. This acted as a firewall between the banking and the insurance sector. The firewall was initiated as it was found that the commercial banks were involved in the stock market to a great extent and were thus putting the deposits received from customers at great risk. Also, it was one of the reasons for the early stock market crash. Hence it was decided that there has to be some legal barriers in order to separate the commercial and investment
Sunday, October 6, 2019
A vegetarian diet is healthier. Discuss this statement using evidence Essay
A vegetarian diet is healthier. Discuss this statement using evidence from epidemiological studies - Essay Example The benefits of wholesome vegetarian diet over diets containing meat and other foods of animal origin are due to lower intakes of saturated fat, cholesterol and animal protein, higher intakes of complex carbohydrates, dietary fiber, magnesium, folic acid, vitamin C and E, carotenoids and other phytochemicals (Leitzmann 2005). Diabetes prevalence is relatively low among individuals following plant-based and vegetarian diet. This is because these diets are low in fat and high in fiber and thus cause associated reductions in dietary energy density and energy intake (Howarth 2001). Barnard et al (2006) investigated the effects of low-fat vegan diet on glycemic control and cardiovascular risk factors in individuals with type 2 diabetes and found that such a diet had significant clinical improvements in the glycosylated hemoglobin levels, weight, body-mass index, waist circumference, total cholesterol and LDL cholesterol. However, in this study, the participants also followed strict exercise regime, making it difficult to attribute the results to diet alone. Another study by Barnard et al (2005) investigated the effects of vegetarian diet on similar aspects but without including exercise regime. The researchers concluded that this diet was associated with significant weight loss and improved glycemic and lipid control in type 2 diabetic patients. A low fat vegetarian diet delays glucose absorption, reduces fasting serum glucose levels of as much as 6ââ¬â27%, lowers insulin requirements by as much as 40%, increases peripheral tissue insulin sensitivity, improves serum lipid profile by 10-32%, aids in weight control and lowers blood pressure (Segasothy and Phyllips 1999). Elevated total cholesterol and LDL cholesterol are risk factors for coronary artery disease. Since vegetarian diet keeps these lipids under control, it can be said that this diet helps reducing the risk for coronary artery disease. La vecchia et al (1998) did a household multipurpose study in
Saturday, October 5, 2019
Exporting and importing Essay Example | Topics and Well Written Essays - 2500 words
Exporting and importing - Essay Example Table of Contents Abstract 2 Table of Contents 3 Introduction 4 Governmentââ¬â¢s role for firms in gaining international competitiveness 4 Goods being damaged or lost in an export and import transaction 8 Managing the losses and risk 9 Challenges faced by exporters & importers by E-commerce and Internet Marketing 10 Conclusion 12 References 14 Exporting and Importing Introduction Globalization is a very important element for consideration by majority of the organizations. In the present era all firms are striving for becoming a global firm so that they can gain a maximum level of competitive advantage and allow their firm to gain more success and profitability. International trade is a common practice by organizations so that they can gain their status of having a global presence. Export and import therefore is becoming common in the organizations, organizations go for export activities to explore new markets and gain more profits. Organizations also go for import activities to be come a cost effective business and also provide consumers with high quality products (Zhu and Trefler 2005). The following discussion focuses on the role that governments play in making their organizations competitive in the international market. The advantages that are pertaining with the import and export transactions are also discussed. ... The laws and regulatory framework of any country is extremely important for any organization so that they can successfully conduct their export and import business. Governments need to protect the domestic interest of their country as well as give consideration to the international competitive market. It is usually an argument that is imposed by the governments of any country that they have to give protection to the organizations that have recently established in the country from the foreign competition and that are why they restrict the import of some products in the country for certain time duration. In these cases, the government tends to prohibit or reduce the level of imported products so that protection can be given to the new emerging industries. Also the governments at times tend to introduce quotas or allow the imported products to become more expensive and the tariffs must be imposed as well (Zhu and Trefler 2005). This policy of protecting the new industries in the country can be a danger to the economic level because the domestic products may not be having that quality and the consumers of the society may not be benefitted by this. There are chances of economic stagnation being observed in the country. It is the utmost responsibility of the government of any country to make sure that their economy is running efficiently and competitive level products are being provided to their society. The government therefore also a bear in mind that international competitiveness needs to be enhanced for their industries and therefore this alternative is kept available apart from the protection policies being implemented by the government. The governments of any country are highly concerned about
Friday, October 4, 2019
My business planning and presentation experience Essay
My business planning and presentation experience - Essay Example Aimed at working women aged between early 20s to late 40s, the stores would carry the designer outfits of all leading designer labels. As a sole proprietorship firm with a total Capital deployment of 350,000 of which I would contribute 100,000 and rest would be loaned from the bank. Expected the breakeven by the end of the first year Closet expects positive cash flows by the second year onwards. Over 35% of the capital is to be deployed in marketing and promotional activities I have the long term of objective of having a total of The basic idea of Designer Fashion Retail Showroom is acceptable as viable proposition. Because, the demand for designer clothes is always there and the store could maintain its identity as a store that offers a good selection, reasonable prices, a convenient location would attract and keep customers. However, on hindsight it would have been better to go for a larger single store instead of opening three small stores at three different locations all of a sudden. 4. My work experience as a sales person in the Gucci Outlet gave a lot of practical knowledge on how a retail showroom works, how it looks like, how the customers should be treated, what are the things that customers look for etc. which gave me a lot of confidence. 3. My presentation could have been a lot better. ... My work experience as a sales person in the Gucci Outlet gave a lot of practical knowledge on how a retail showroom works, how it looks like, how the customers should be treated, what are the things that customers look for etc. which gave me a lot of confidence. The Weaknesses As realized while making the plan 1. Accounting is not one of my strong subjects and that reflected badly on the financial planning of the project. There were several grey areas in the plan that ought to have been taken care of. 2. Staffing : I paid very little attention to the Human Resource Planning and could not provide a clear picture on how personnel would be recruited, paid and maintained. 3. My presentation could have been a lot better. I did not do my homework on certain aspects such as the financial viability of the project. Especially when asked why the bank would give me a loan for such a big amount I was caught on the wrong foot. Also, I could have included a little bit of meaningful humour in the presentation. The flaws in the project as reviewed 1. The main problem was that three showrooms were planned within the first month of operation. It was a very flawed idea. There was simply no way that I could have managed all three stores. Moreover, this would eat into our resources so much that it was almost like spreading myself too thin. Instead, what would have been a brighter idea to invest in a single, larger, better store. More space means more places for comfort, more places to display the merchandise, more places to keep the stock, more frontages to attract more walk-in customers. And this would also mean that I could be around to meet all my customers and offer my services to them rather than having to run around to all the three stores trying to supervise every little
Thursday, October 3, 2019
The special education process Essay Example for Free
The special education process Essay The purpose of descriptive, qualitative study will be to discover how parents and teachers of special education students see their roles in the special education process. The study also will seek to assess the level of participation of the parents and teachers of students with special needs. The questions that will be specifically posed for the study are: a) What is the extent of parental involvement (participation) in the education of their children in special education self-contained programs? b) Is there a significant difference between the perceptions of teachers and the perceptions of parents concerning their role and their importance of parental involvement for special education students in self-contained programs? The school district was selected based on its location, size and diversity. The school district was selected based on: 1) high incidence of special needs students, 2) racial composition of students in self-contained program and 3) racial composition of teaching staff. The population was multicultural being primarily composed of African-American, White, Hispanic, and Asian parents and teachers. The study was conducted through teacher and parent questionnaires which were specifically developed by the researcher for this study. The survey questionnaire was developed as a result of many discussions pertaining to parentsââ¬â¢ and educatorsââ¬â¢ feelings about parental involvement in the special education process of their children. Two 25 item questionnaires (one for the parent and one for the special education teacher) served as instruments to compare the perceptions of parents and special education teachers. The 25 item questionnaires helped ascertain how often parents participate in the various parental involvement opportunities in the school, determine parentsââ¬â¢ level of understanding of parental involvement, measure the parents satisfaction with their current involvement, and get the respondentsââ¬â¢ opinions regarding the effectiveness of parental involvement in the education of the children. The primary source of data was collected through parent and teacher survey questionnaires within the school district. Each questionnaire and corresponding teacher or parent was assigned a number for tracking and confidentiality purposes. The anonymity of each survey participant was guaranteed because participantââ¬â¢s names were not placed on the instrument. Data collection entailed the use of self-administered survey questionnaires that were distributed by mail. Mailed surveys were utilized because they provided the most cost effective method of gathering data. Participating parents and teachers were given instrument packages with self-explanatory directions; they were asked to complete the questionnaires independently and return them. Participants were given two weeks to complete the 25 item questionnaire. At the end of the two weeks, a follow up call or letter was made to parents. Questionnaires completed by the parents of 22 students in self contained were analyzed in relation to the special education teachersââ¬â¢ responses. A survey instrument was used to assess the perceptions the parents of children in self contained program on parental involvement in the education of their special needs children. Teachers were given a similar author-developed questionnaire to determine teacherââ¬â¢s thoughts about the parental involvement of the parents of their students in self contained program. Participation was on a voluntary basis. The data for this study was collected through two questionnaires using a parallel sample. The parallel populations were: 1) parents who have children enrolled in special education program (self-contained) and 2) special education teachers. Variables considered were race, age, parentsââ¬â¢ income, parent marital status, and parent educational level. Teachersââ¬â¢ variables include age, marital status, race, and teaching experience The nature and extent of parental involvement by parents of special needs children and teachers in self-contained classrooms were examined. The study was intended to provide information on the differences between parents and school teachers perceptions of involvement in the special education process. The data will be presented as a summation of teachersââ¬â¢ and parentsââ¬â¢ response to the questionnaires. The responses of the two groups were transcribed and analyzed using a description of results. The responses of the two groups were also compared on their perceptions of parent involvement. All data received through special education teacher and parent questionnaires were reviewed and analyzed through a detailed description of teacher and parent responses
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